Thank you for using ROOTOTE GALLERY_EDITION.
At the ROOTOTE GALLERY_EDITION, which opened in June 2021 , some customers were unable to complete their payments due to a problem with the payment system.
We sincerely apologize for the inconvenience caused to many customers.
In addition, the bug fix was completed on Wednesday, July 14th, and the latest version was released.
* For customers who have completed payment, we are accepting orders as usual.
Please accept our sincere apologies for the inconvenience, and we will take appropriate measures to prevent this from happening in the future.
In addition, the ROOTOTE × USHIO SHINOHARA limited edition products also had a similar payment error, so we will resell them on the following schedule.
ROOTOTE × USHIO SHINOHARA / Roar / Limited Edition / 576901
ROOTOTE × USHIO SHINOHARA / Mixed / Limited Edition / 576902
Reservation period: July 22nd 12:00 ~ August 23rd 12:00
Scheduled delivery: Early October
If you have any questions or concerns regarding payments and purchases, please contact customer support below.
Click here for questions
ROOTOTE GALLERY_EDITION Customer Support