Distributor Root Tote Co., Ltd.
Representative Director and President Fujio Kamiya
12-8 Sarugakucho, Shibuya, Tokyo The SOHO CORNER DKY 3F
Sales price The sales price will be the displayed amount (including consumption tax).
In addition, a separate delivery fee may be charged. Shipping charges will be billed at the time of payment.
Product delivery We will ship within 5 business days from the date of order confirmation.
If there is a delay due to unfavorable weather, delivery company's convenience, or any other reason, we will notify you by e-mail.
Payment method Credit card payment, Google Pay, Apple Pay
*We cannot accept changes to the payment method after the order has been confirmed.
Product delivery method It will be delivered by the shipping company designated by us.
Returns, Defective Products, and Cancellations We do not accept returns or exchanges due to customer reasons or after the product has been shipped.
In the unlikely event that the product you received is damaged or soiled, please contact us by email. In the case of defective products, our shop will bear the cost. Other charges will be borne by the customer.
Please understand that we cannot accept returns for products that have been delivered for more than 7 days, either in the event of an error on our part or in the case of a return due to the customer's own circumstances.
Also, please note that we cannot accept returns or exchanges for products that have been damaged or soiled by the customer.
Please contact us by e-mail within 7 days after receiving the product. We will contact you with the return address and return method.