User Guide
About membership registration
To ensure a comfortable shopping experience, we ask that you register as a member at our online store.
By becoming a member, you can check your past purchase history and place orders smoothly without having to enter your address.
There are no annual or registration fees for membership.
Before registering as a member, please be sure to read and agree to the "Terms of Use" and "Privacy Policy."
Register as a new member here >
If you forget your login password
If you have forgotten your registration password, please reissue your password below and then log in.
If you forget your login password
Contact us >
Changing member information
To change your membership information, please log in and go to Change Member Information on My Page.
About cancellation
If you wish to cancel your membership, please contact us using the inquiry form.
Contact us >
How to order
Select the quantity from the product page you want and add it to your cart.
After your order is complete, an order completion email will be sent to your registered email address.
If you do not receive the email after a while, please check your spam folder or check the status of your order in your order history.
Returns, defective products, and cancellations
We can only accommodate items purchased through our online store.
To return an item, please contact us by email within 7 days of receiving the item, stating your order number via "Inquiries." We will then contact you with the return address and instructions.
We cannot accept returns after use. We also cannot accept returns, exchanges, or cancellations for customer convenience or after the product has been shipped.
If the product you receive is damaged or soiled, please contact us by email using the "Contact Us" option and provide your order number . If the product is defective, we will cover the shipping costs for returns or exchanges. Any other costs will be the customer's responsibility.
Please note that we cannot accept returns for products that have been delivered more than 7 days ago, regardless of whether the return was due to a mistake on our part or a customer-related reason.
About Shipping
Delivery within Japan will be made by Yamato Transport. Please note that we cannot accept requests to specify a delivery company.
Shipping fees will be listed at the time of payment. Please note that shipping fees vary depending on the region.
Once your order is confirmed, we will ship it within 2-7 business days. If there is a delay due to bad weather, the delivery company's circumstances, or any other reason, we will notify you by email.