User Guide
About membership registration
In order to enjoy shopping comfortably in our online store, we ask that you register as a member.
If you become a member, you can check your past purchase history and order smoothly without entering your address.
Membership registration does not include annual fees or registration fees.
Before registering as a member, be sure to read and agree to the "Terms of Use" and "Privacy Policy" before registering.
Click here for new member registration >
Forgot your login password?
If you have forgotten your registration password, please reissue your password from the link below and complete the login procedure.
Forgot your login password?
Contact us >
About changing member information
To change your member information, please log in and follow the procedure from Change Member Information on My Page.
About withdrawal
If you wish to withdraw from membership, please contact us using the inquiry form.
Contact us >
About how to order
Please select the quantity from the desired product page and add it to the cart.
After the order is completed, an order completion email will be sent to your registered email address.
If you do not receive an email after a while, please check your spam folder or check your order status from your order history.
About returns, defective products, and cancellations
Products that can be supported are limited to those purchased from our online store.
To return the product, please contact us by email within 7 days after receiving the product, including your order number. We will contact you with the return address and return method.
We cannot accept returns after use. In addition , we cannot accept returns, exchanges, or cancellations due to customer's convenience or after the product has been shipped.
In the unlikely event that the delivered product is soiled or damaged, please contact us by e-mail with your order number from the "Contact Us" page. In the case of defective products, we will bear the shipping costs for returning or exchanging. Other charges will be borne by the customer.
Please understand that we cannot accept returns for products that have been delivered for more than 7 days, either in the event of an error on our part or in the case of a return due to the customer's own circumstances.
Regarding delivery
In Japan, we will deliver by Sagawa Express. We cannot accept the designation of the shipping company. note that.
Shipping charges will be stated at the time of payment. Please note that the shipping fee varies depending on the area.
After confirming your order, it will be shipped within 2-7 business days. If there is a delay due to unfavorable weather, delivery company's convenience, or any other reason, we will notify you by e-mail.